wih69's Commitment: We take the responsibility of protecting your personal data seriously. This document clearly outlines what we collect, why we need it, and how it is kept secure.
1 Introduction
This Privacy Policy ("Policy") describes how wih69 ("we", "Platform", or "wih69.win") collects, uses, stores, and protects your personal information when you use our platform. This Policy applies to all users and members of wih69 in Malaysia.
Wih69 operates as a responsible data controller and ensures that all personal data processing is carried out on a lawful basis, in accordance with the principles set out in Personal Data Protection Act 2010 (PDPA) Malaysia.
By using the wih69 platform, you agree to the collection and use of information as described in this Policy. If you do not agree, please stop using the platform immediately and contact us to manage your data.
2 Personal Data We Collect
Wih69 only collects personal data that is strictly necessary to operate the platform and provide the best service to members. The following are the categories of data we collect:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Personal Identity | Full name, date of birth, identification card number (MyKad) | Identity verification (KYC), account registration |
| Contact Information | Email address, phone number, residential address | Account communications, transaction verification |
| Financial Data | Bank account number, bank name, transaction records | Deposit and withdrawal processing |
| Usage Data | Game records, betting history, login activity | Account management, regulatory compliance |
| Technical Data | IP address, device type, browser, operating system | Security, fraud detection, platform optimisation |
| Cookie Data | Session preferences, analytics data, device recognition | User experience, traffic analysis |
wih69 never collects sensitive information such as biometric data, medical records, or your political affiliations. We only request data that is strictly necessary for the stated purposes.
3 How We Use Your Data
Every piece of data we collect serves a clear purpose. wih69 uses your personal information for the following purposes:
- Account Management: Registering and verifying your account, processing logins, and managing account settings.
- Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and efficiently.
- KYC Verification: Verifying that your identity is valid and meets anti-money laundering (AML) regulatory requirements.
- Platform Security: Detecting and preventing fraudulent activity, bot usage, or any security threats to your account.
- Service Communications: Sending important notifications related to your account, promotions, policy updates, and technical information.
- Legal Compliance: Meeting applicable legal and regulatory obligations, including reporting to authorities where required.
- Service Improvement: Analysing usage patterns to improve platform functionality, UI/UX, and the overall member experience.
- Responsible Gaming: Monitoring wagering habits to identify signs of problem gambling and offer appropriate assistance.
Wih69 will not use your data for any purpose other than those listed above without first obtaining your explicit consent.
4 Data Sharing and Disclosure
Wih69 understands that your trust depends on how we manage your information. We does not sell, rent, or trade your personal data to any third party for commercial purposes.
However, there are certain situations where we need to share your data with authorized parties:
- Trusted Service Providers: Companies that help us operate the platform, such as payment gateway providers, licensed gaming platforms, and cloud service providers. All such parties are bound by strict confidentiality agreements.
- Regulatory Authorities: We are required by law to disclose certain information to Malaysian authorities upon lawful request, including in AML or fraud investigations.
- Legal Process: If ordered by a court or a competent regulatory body, we will disclose the required data strictly within the scope defined by that order.
- Security Protection: In emergency situations where there is a serious threat to public safety or the safety of an individual.
In all data sharing situations, wih69 ensures that only the minimum necessary information is shared, and that data recipients are bound by confidentiality obligations equivalent to our own standards.
5 Data Storage and Security Measures
Wih69 continuously invests in cybersecurity infrastructure to ensure your data is always protected. The technical and organizational measures we implement include:
- High-level data encryption using TLS 1.3 protocol for all data transmissions.
- Databases are fully encrypted with strictly controlled and limited access.
- Mandatory two-factor authentication (2FA) for all internal administrative access.
- Regular security audits by independent third parties to identify system vulnerabilities.
- 24/7 monitoring system to detect unauthorized access attempts in real time.
- A comprehensive incident response plan that is regularly tested.
Data Retention Period: wih69 retains your personal data for as long as your account is active or as long as necessary to provide our services. After an account is closed, we retain certain records for 7 years to comply with legal and regulatory requirements. After this period, your data will be securely deleted or anonymized.
wih69's primary servers are located in Tier III data centres with ISO 27001 certification. All data backups are encrypted and stored at geographically separate locations to ensure service continuity.
6 Cookies and Tracking Technologies
Wih69 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser when you visit our website.
Types of cookies we use:
- Necessary Cookies (Essential Cookies): Required for core platform functions such as login session management and security. These cookies cannot be disabled.
- Performance Cookies: Collecting information on how you use the platform (pages visited, time spent) to help us improve the user experience. All data is anonymised.
- Functional Cookies: Remembering your preferences such as language, display settings, and login details for your convenience.
- Analytics Cookies: Helping us understand website traffic and aggregate usage patterns to make better decisions about the platform.
You can manage and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the platform. For more information on managing cookies, refer to your browser's help documentation.
7 Your Rights as a Member
Under the PDPA 2010 Malaysia and international best practices, you have the following rights regarding your personal data:
Right of Access
You may request a copy of all personal data we hold about you at any time.
Right to Rectification
You may request the correction of inaccurate or incomplete data in our records.
Right to Erasure
You may request the deletion of your personal data, subject to our legal obligations.
Right to Restriction
You may request that we restrict the processing of your data under certain circumstances.
Right to Data Portability
You may request your data in a structured, machine-readable format for portability.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time.
To exercise any of the rights above, contact our Data Privacy team via live chat or email at [email protected]. We will process your request within 30 working days. In complex cases, this period may be extended up to 60 days with prior notice to you.
8 Children's Data
The wih69 platform is exclusively for individuals aged 21 years and above. We do not knowingly collect, process, or store any personal data of individuals under the age of 21.
If we discover that personal data of children or minors has been collected without proper age verification, we will take immediate action to delete that data and close the account in question. If you are aware that any minor has registered on our platform, please notify us immediately.
Parents and guardians who suspect their children are using the wih69 platform are encouraged to contact us immediately at [email protected]. We will investigate and respond within 24 hours.
9 Amendments to the Privacy Policy
Wih69 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any amendments will take effect as soon as they are published on this website.
For material amendments — that is, changes that significantly affect how we process your data — we will provide notice of at least 30 days prior amendments take effect through:
- Email to the address registered in your account.
- In-platform notifications on wih69 when you are logged in.
- A prominent notice on our website's home page.
Continued use of the platform after an amendment's effective date constitutes acceptance of the updated terms. The "Updated" date at the top of this document always reflects the latest version of the Privacy Policy. We encourage you to review this page periodically.
10 Contact Our Data Privacy Officer
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we manage your personal data, please contact the wih69 Data Privacy Officer (DPO) through the following channels:
- Email: [email protected] — we aim to respond within 3 business days.
- Live Chat: Available 24/7 within the platform — select the "Privacy & Data" category.
- FAQ: Browse FAQ page for answers to common privacy questions.
You also have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia if you believe that wih69 has failed to fulfil our obligations under the PDPA 2010. Contact details are available on the official website of the Department of Personal Data Protection Malaysia.
wih69 is committed to being a wagering platform that is not only entertaining, but also safe and trustworthy. Your privacy is not merely a legal obligation — it is part of our promise to every member in Malaysia.